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PRINCIPLES OF TOTAL QUALITY IBD

CRC PRESS
05 / 2004
9781574443264
Inglés

Sinopsis

An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction,áways to organize for TQM,áand the use of control charts to account for variables.

PVP
185,63