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COMPLETELY SATISFIED IBD

MARQUISPRèCIS
09 / 2023
9798223594765
Inglés

Sinopsis

You want to deliver an excellent digital workplace experience&mdash,but how? Forget everything you thought you knew about IT satisfaction. Completely satisfying your digital employees isnâÇÖt a matter of more surveys, comparing yourself to what you see on the Internet, or trying to delight them.áSo what is it, then? Hank Marquis, IT satisfaction and quality of experience guru and IT tech exec, will enlighten you.áHis new book, Completely Satisfied, shows you how to find your IT solutionsâÇÖ "experience sweet spot" and deliver that IT experience to those who need it. Having spent years as an IT executive (in IT C-level roles) and a consultant (helping hundreds of IT leaders), Marquis speaks with authority about leading with satisfaction to improve digital employee IT experiences.áSprinkled with witty anecdotes and illuminating IT case studies, MarquisâÇÖ book is as entertaining as it is enlightening. Among the invaluable lessons youâÇÖll learn are the following:The Five Components of IT SatisfactionHow to solve your IT satisfaction problems once and for allHow to choose the best service levels for solutions and workgroupsHow to use three distinct experience zones to your advantageHow to leverage dissatisfaction to understand what changes are essential to make right now and whyWhether youâÇÖre an IT or HR leader, entrepreneur, marketer, or business executive struggling to increase employee satisfaction, and customer loyalty, improve retention, and lower costs, MarquisâÇÖ insights will help you find IT satisfaction so your employees and customers can too.

PVP
17,30